Home Improvement

Quality control is an integral part of the service delivery within international moving and relocation companies.

Quality control is a process employed to ensure a certain level of value in a product or service. It may include whatever actions a business deems necessary to provide for the control and verification of certain characteristics of a product or service. The basic goal of quality control is to ensure that the products, services, or processes provided meet specific requirements and are dependable, satisfactory, and fiscally (economically) sound.

Quality control can cover not just products, services, and processes, but also people. Employees are an vital part of any company. If a company has employees that don’t have adequate skills or training, have distress understanding directions, or are misinformed, quality may be severely diminished. When quality control is considered in terms of people, it concerns correctable issues. But, it should not be confused with human resource issues.

Quality Management…

On an international scale, factors which effect service delivery and the ability to measure it, are magnified. International Relocation demands rigid, thorough and effective systems of Quality Control in place. Service quality is dependent on expectations of the client, limitations on what can be achieved (customs, housing market, school availability etc) and a seamless service delivery from suppliers and contractors. Coupled with this, the corporate relocation sector demands top block service delivery for extremely high value clients. Operating in this area means that Atlantic corporate Relocation has applied this ethos throughout the company meaning service quality is consistently exceptional.

To maintain a high level of quality, Atlantic Corporate Relocation has a dedicated Quality Management Team (QMT), reporting directly to the CEO and Managing Director.

The team compliments service offering by measuring and monitoring service delivery at every stage with the help of a dedicated and internally developed system. The QMT monitors all factors which effect service quality from the complex relationships with suppliers, partners and agents, to individual assignee satisfaction grading.

Feedback…

The QMT actively seeks customer feedback from clients at various stages in the Relocation process, either by personal contact or through formal Quality Control feedback questionnaires. Collation of this data shows developing trends and Atlantic proactively define more effective processes across every aspect of a Relocation, focusing on each client as an individual.

High expectations…

Key performance Indicators (KPI’s) and Service Level Agreements (SLA’s) are set in place with both supplier and client alike. These actively monitor and evaluate performance over a number of metrics including but not limited to invoicing accuracy, administration and compliance with our quality assurance programmes which are specifically designed to meet individual client needs.

The benefits of rigorous quality control directly affect Atlantic’s Clients. Increased communication between departments and continually improving service processes mean that risk is reduced and a healthy relationship between, client’s and supplier is maintained.

Is the prospect of international relocation something that fills you with excitement and intrigue or do you find yourself becoming bogged down by the anxieties that naturally come with the prospect of moving yourself, your family, and your possessions to a foreign country?

Quality matters…

If you are moving abroad then you need to be able to entrust your international relocation to a caring and responsible international moving company whom you can rely upon for providing you with cutting edge moving and relocation services that are an essential part of the smooth transition from A to B.

No half measures…

When caught up in the stresses which are traditionally associated with international relocation one can be easily taken in by moving companies offering gimmicks or cheap rates when the right key to stress-free international relocation is a quality and personalised service with an effective and uncompromising delivery. A worthy moving company will have perfected the fine balance between experience and adaptability, which will demonstrate itself in the tailor-made services they provide to you. Prioritising your needs as an individual is essential and allows you to exert a comfortable level of control and trusted dependency over your international relocation.

Building relationships…

The International Relocation Company that you choose will be a vital resource in the transition to your new home and should therefore regard you as importantly as you regard them. They should be determined to build a close relationship with you. An essential part of this close and trusted relationship is the provision of an experienced, friendly, and trusted go coordinator (or equivalent) by the company in question. The go coordinator is your main point of contact for any questions, comments, or concerns regarding your go throughout the relocation process. The Go coordinator should do all they can to provide you with the best possible services in all aspects of the go at both origin, destination and all in-between!

First class service, business class delivery…

A quality International relocation goes far beyond providing the heavy lifting service provided by all international moving companies. If you trust your go to a company like Atlantic Corporate Relocation you can expect to choose from a whole range of services from handyman and maid services to finding a new Tennis Club! Support is a priority and Atlantic offer a range of online guides, FAQ’s and tips to help plot your go. See www.atlantic-relocation.com/info-guides to download some of Atlantic’s support material.